Delivery and Returns Policy
We want to ensure that you are entirely happy with the products purchased from us. But in the event that you need to return an item all we ask is that you follow our returns policy below to ensure products are traceable and returned safely. If you do not adhere to our policy then your rights to a refund will be revoked.
We believe our returns procedure is very fair and in simple terms, if the items are returned in the same unused conditions as you would expect to receive a new items then we will refund the full cost of the item(s) without quibble.
Returns Procedure
In order for us to accept a return or offer a refund, we will need to be contacted first. You can contact us at the address below, by telephone or email. Please see the details below.
Failure to contact us prior to return will result in your right to a refund and/or exchange to be withdrawn.
Refund Period
You have up to 14 days to contact us for a return and a further 14 days for us to receive the item(s).
Returning Goods
Once you have contacted us, we will issue a returns number that should be clearly displayed inside the packaging. The original packing should be used when returning goods to us.
Some of the items we supply are classed as hazardous goods (Class 9) and MUST be identified correctly for shipping. We may insist that we arrange proper shipping back to our warehouse.
Who pays the carriage cost?
Plain and simply, if you wish to return an item you’ve purchased incorrectly or don’t want. Then, you will have to pay the carriage costs. In some cases due to the hazardous nature of some products we will insist that we arrange return. We will only charge you our cost to return the item.
If, we’ve made a mistake and supplied the wrong item, then we will arrange collection at our cost.
For any warranty claims after 14 days of receipt of an item, you will have to bear the cost of carriage back to our designated UK service centre.
Improper Returns
If you return a product in contravention of this policy, and you do not have any other legal right to a refund or exchange
(1) We will not refund the purchase price or exchange the product;
(2) We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery.
(3) If we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.
(4) If the product has been returned damaged and is deemed to be hazardous, where possible we will take photographic evidence before disposing of the item safely.
Cancellations & Amendments
Please ensure you check you have ordered the correct products
Will not be held liable for any wrong orders placed on your behalf. We will, however, ensure if you do make a mistake, we are on hand to rectify any errors. From the point of fulfilment, we will do our best to make any amendments you require, but will not be held accountable if this is not resolved at the time of dispatch. Unfortunately, you will be required to adhere to this policy in order to qualify for a refund and/or exchange.
Delivery
We will despatch your order as soon as possible. For larger items pallet delivery times may be extended to 2-3 days for stock items. We will notify you of your delivery either by email or contact number provided. Please make sure that you are prepared to receive the delivery as re deliveries my incur additional costs. If the items are returned to us due to none delivery or none acceptance the delivery charges incurred will be deducted from the refund value.
Please note the delivery charges you paid for the purchase of goods is not necessarily the cost for none delivery or returned/exchanged goods.
Our registered place of business is:
Skyenergi
Shaw Cross Business Park
Shaw Cross Court.
Dewsbury. WF12 7RF
You can contact us at the above address.
Telephone: 01777 801450
eMail: sales@skyenergi.com
Our terms and conditions & returns policy do not affect your statutory rights .